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Home : Resources : FAQs
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QUANTIMETRIX

How do I contact Quantimetrix? Collapse

You may contact our Customer Service Department at (310) 536-0006 or (800) 624-8380, fax your order to (800) 845-1834, or order online.

Who do I contact for technical support? Expand

You may contact our Technical Support Department at (800) 624-8380, ext. 213 or send an email to techsupport@quantimetrix.com.

How do I stay informed about Quantimetrix special offers and promotions? Expand

Join our mailing list to receive email updates about product news and special promotions.

If I have questions or comments about the website, who should I contact? Expand

We’d love to get your feedback. Drop us a line by email: marcom@quantimetrix.com.

Is there an online Quality Control for Peer Group Data? Expand

Our Quantrol program provides instant, live, intralaboratory control information and peer group statistics. You can sign up for Quantrol through our website. Quantrol is free and you can select from a wide variety of choices for submitting and receiving your reports and forms. Benefits from Quantrol include: Instantaneous reporting, accessibility to peer group data at any time, error-free reports, extra reporting options, and customized reports. More information can be found in our Quantrol section.

I do not see the analyze or reagent strips that our laboratory uses listed on the package insert. Expand

We strive to have our products work with any analyzer or reagent strip on the market.  However, due to space restriction, or laboratory input during the value assignment phase, some analyzers or reagent strips may be left off of our package inserts.  Customers can establish their own parameter ranges if needed.

How can I find the Lot Number of my quality control? Expand

The Lot Numbers and Expiration Dates are located on every quality control vial and bottle label. If you’re still having difficulty locating the number on the label, please call Technical Support at: (310) 536-0006 Extension 213.

URINALYSIS QUALITY CONTROLS

What is the difference between the Dipper, the Dropper, and the Dropper Plus? Expand

The packaging configuration, procedure for dipstick testing, and relative stability are different. With the Dipper, you actually dip your dipstick into the vial of solution. With the Dropper and Dropper Plus, you drop the solution onto the reagent pads.

How many tests can I get from one package of each of the UDC’s? Expand

Dipper comes in two configurations, a two-level set which has 60 tests per level, and a level 2 set which has 120 tests. Dropper comes in a two-level set and has 100 tests per level. Dropper Plus comes in a two-level set and has 50 tests per level.

We lost the Package Insert that came with our Dip&Spin control. How can we get another one? Expand

All of our Package Inserts are available on our website, 24/7. You can search by the product name or go to our Resources Section. Click – Technical Documents and search there for your specific control by Lot Number.

Does the Dipper or Dropper come with dipsticks? Expand

No. These products are controls for the strips. We do not sell the strips.

Can we use Dipper or Dropper with our Siemens Clinitek UA analyzer? Expand

Yes. Our Dipper and Dropper urinalysis quality controls have values for the Siemens Clinitek UA analyzer and are compatible with most urinalysis analyzers, strip readers and reagent strips. Please refer to the package insert of currently available lots for specific analytes, stability claims and instrument compatibility.

How often do I need to run controls? Expand

According to CLIA regulations, you should follow the manufacturer’s directions for controls. If the directions do not include information about controls, then you should follow good laboratory practices. Most tests instruct the labs to run controls within 8 hours prior to running patient samples. It is also recommended that a normal and an abnormal control are run.

Why are there two levels? Do I need to run both each time? Expand

Level 1 is the normal control and level 2 is the abnormal control. Most CLIA auditors would like to see both control materials run to verify that the test can detect both normal and abnormal results.

Can I use QuanTscopics as a urine dipstick control? Expand

No. QuanTscopics is strictly for microscopic evaluation of urine sediment.

Can I use the Dipper or the Dropper for microscopic evaluation? Expand

These products do not contain urine sediment analytes. See Dip&Spin or QuanTscopics for microscopic evaluation.

My urine dipstick control arrived at room temperature. Is it still okay to use? Expand

These products are shipped with a two day delivery with blue ice. If their ship date is less than three days prior, no preliminary testing is needed. If that period is longer, we recommend that you check for turbidity, make sure there is no precipitate present by inverting product several times, and run the controls to see if you get the expected results. If the control falls out of range, discontinue use.

We left our UDC on the counter. Can we still use it? Expand

The Dropper Plus is stable at room temperature for 30 days. If the control was unintentionally left out, we recommend that you check for turbidity, make sure there is no precipitate present by inverting the product several times, and run the control to see if you get the expected results. If the control falls out of range, discontinue use.

Can I use the UDCs for pregnancy test kits? If so, which kits? Expand

All of our urine dipstick controls can be used for monitoring hCG kits. We have tested the UDCs on a number of different kits, but realize that we have not tested ALL the kits available. If the kit is not listed on our package insert, you may test in-house to develop your own ranges.

What is the targeted value for hCG in the UDCs? Expand

Our target value for formulation of our level 2 control is 400 mIU/mL. Level 1 is a negative control and does not contain any hCG.

What is the correct temperature to store the control? Expand

All Urine Dipstick Controls (Dipper, Dropper, Dropper Plus) should be stored at 2-8° C (Refer to the package insert of currently available lots for specific analyte and stability claims).

CHEMISTRY QUALITY CONTROLS

I was trying to order the Human Urine Control and Spinal Fluid Control but could not find them. Expand

These products have new names: Dropper Urine Chemistry Control, and  Dropper Spinal Fluid Control, respectively.

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Quantimetrix designs, develops and manufactures liquid, laboratory quality controls. Ours is a world-class portfolio of products that improves the efficiency and reliability of laboratory testing and patient care.

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