How do I contact Quantimetrix?
You may contact our Customer Service Department at (310) 536-0006 or (800) 624-8380, fax your order to 800.845.1834, or order online.
Who do I contact for technical support?
You may contact our Technical Support Department at (800) 624-8380, ext. 213 or send an email to firstname.lastname@example.org.
How do I stay informed about Quantimetrix special offers and promotions?
Join our mailing list to receive email updates about product news and special promotions.
If I have questions or comments about the website, who should I contact?
We’d love to get your feedback. Send us your feedback by email to email@example.com or fill out and submit the form on our feedback page. We value what you have to say.
Is there an online Quality Control for Peer Group Data?
Our Quantrol program provides instant, live, intralaboratory control information and peer group statistics. You can sign up for Quantrol through our website. Quantrol is free and you can select from a wide variety of choices for submitting and receiving your report s and forms. Benefits from Quantrol include: Instantaneuos reporting, accessibility to peer group data at any time, error free reports, extra reporting options, customized reports. More information can be found in our Quantrol section.
I do not see the analyzer/reagent strips that our laboratory uses listed on the package insert.
We strive to have our products work with any analyzer/reagent strip on the market. However, due to space restriction or laboratory input during value assignment phase sometimes some analyzers/reagent strips are left out of our package inserts. Customers can establish their own parameter ranges if needed.
How can I find the Lot Number of my quality control?
All of our Lot Numbers and Expiration Dates are located on every quality control vial and bottle label. If you’re still having difficulty locating the number on the label, please call Technical Support at: (310) 536-0006 Extension 213.
My laboratory would like to participate in the Value Assignment program. How do I sign up?
In order to join the Value Assignment program, the laboratory representative has to fill out a quick survey and the laboratory must be CLIA certified. More information can be found in the Value Assignment section.
What is the difference between the Dipper, the Dropper, and the Dropper Plus?
The packaging configuration, procedure for dipstick testing, and relative stability are different. With the Dipper, you actually dip your dipstick into the vial of solution. With the Dropper and Dropper Plus, you drop the solution onto the reagent pads.
How many tests can I get from one package of each of the UDC’s?
The Dipper is supplied as a two level set with 6 x 15 mL glass vials of urine dipstick control material, at 20 tests per vial. The Dropper is a two level set and comes in 4 x 25 mL plastic dropper tip bottles, at 50 tests per bottle. The Dropper plus is also a two level set and has 10 x 5 mL bottles, at 10 tests per bottle.
We lost the Package Insert that came with our Dip&Spin control. How can we get another one?
All of our Package Inserts are available on our website, 24/7. You can search by the product name or go to our Resources Section. Click – Technical Documents and search there for your specific control by Lot Number.
Does the Dipper or Dropper come with dipsticks?
No. These products are controls for the strips. We do not sell the strips.
Can we use Dipper or Dropper with our Siemens Clinitek UA analyzer?
Yes. Our Dipper and Dropper urinalysis quality controls have values for the Siemens Clinitek UA analyzer and are compatible with most urinalysis analyzers, strip readers and reagent strips. Please refer to the package insert of currently available lots for specific analytes, stability claims and instrument compatibility.
How often do I need to run controls?
According to CLIA regulations, you should follow the manufacturer’s directions for controls. If the directions do not include information about controls, then you should follow good laboratory practices. Most tests instruct the labs to run controls within 8 hours prior to running patient samples. It is also recommended that a normal and an abnormal control are run.
Why are there two levels? Do I need to run both each time?
Level 1 is the normal control and level 2 is the abnormal control. Most CLIA auditors would like to see both control materials run to verify that the test can detect both normal and abnormal results.
Can I use QuanTscopics as a urine dipstick control?
No. QuanTscopics is strictly for microscopic evaluation of urine sediment.
Can I use the Dipper or the Dropper for microscopic evaluation?
These products are not spiked with RBC’s or WBC’s.
My urine dipstick control arrived at room temperature. Is it still okay to use?
If your product arrives at room temperature or appears turbid, please contact Technical Services at 1-800-624-8380 Ext 130.
We left our UDC on the counter. Can we still use it?
The Dropper Plus is stable at room temperature for 30 days. If the control was unintentionally left out, we recommend that you check for turbidity, make sure there is no precipitate present by inverting the product several times, and run the control to see if you get the expected results. If the control falls out of range, discontinue use.
Can I use the UDCs for pregnancy test kits? If so, which kits?
All of our urine dipstick controls can be used for monitoring hCG kits. We have tested the UDCs on a number of different kits, but realize that we have not tested ALL the kits available. If the kit is not listed on our package insert, you may test in-house to develop your own ranges.
What is the targeted value for hCG in the UDCs?
Our target value for formulation of our level 2 control is 400 mIU/mL. Level 1 is a negative control and does not contain any hCG.
What is the correct temperature to store the control?
All Urine Dipstick Controls (Dipper, Dropper, Dropper Plus) should be stored at 2-8° C (Refer to the package insert of currently available lots for specific analyte and stability claims).
General Chemistry Controls
I was trying to order the Human Urine Control, Spinal Fluid Control, and HDL Plus Control but could not find them.
These products have new names: Dropper Urine Chemistry Control, Dropper Spinal Fluid Control, and Total Lipids Control, respectively.