Company Overview 

Quantimetrix, located in Redondo Beach, California, is a company that designs, develops, and manufactures clinical laboratory quality controls. For nearly 50 years, we have delivered industry-leading products and services to the medical community. 

Position Overview
We are seeking an experienced Customer Service Representative II to support domestic order processing and deliver high-quality customer service. This role requires strong attention to detail, the ability to manage moderately complex inquiries, and a commitment to accuracy and efficiency. The ideal candidate will also mentor junior team members and contribute to continuous process improvement. 

What You’ll Do 

• Process domestic customer orders with a high level of accuracy  
• Provide customer support via email and phone  
• Cross-verify orders to ensure quality control and accuracy  
• Handle routine to moderately complex customer inquiries  
• Process order modifications, returns, and credits  
• Ensure accurate entry and maintenance of orders in ERP systems (IQMS preferred)  
• Coordinate with internal teams to support timely order fulfillment  
• Mentor Customer Service Representative I team members on processes and systems 

What We Are Looking For 

• 2–4 years of customer service experience, preferably in order processing or manufacturing environment  
• Strong attention to detail and accuracy  
• Experience with ERP systems (IQMS preferred)  
• Ability to manage multiple tasks and meet deadlines  
• Strong communication and problem-solving skills  
• Experience mentoring or training team members is a plus 

Why Join Us 

Compensation 

The hourly range for this position is $20.69-23.69 an hour and will be determined based on experience, skills, education, certifications, and location.  

Benefits 

• Medical, dental and vision benefits 
• Life insurance 
• 401K match 
• FSA 
• PTO 
• Educational assistance program 
• Employee Discounts provided through PEO 
• Employee Assistance Program 

Apply now and help us bring our products to patients worldwide! Send your resume to hr@quantimetrix.com