CUSTOMER SERVICE REPRESENTATIVE

Department: Customer Service

We are looking for a Customer Service Verification Associate /Receptionist to act as a liaison between the company and the customer while assisting with a variety of tasks including but not limited to front desk reception, requests, answering questions, coordinating with Accounting, Distribution & Traffic, and Sales departments to ensure prompt and accurate fulfillment of orders.

RESPONSIBILITIES CUSTOMER SERVICE:

  • Answer general questions and requests from customers regarding pricing, product information, order status and shipping & tracking information while maintaining professional telephone etiquette to satisfy the customers’ needs.
  • Performs verification for processed sales order requests received via telephone, email, fax, EDI and online.
  • Contact customers regarding discrepancies, discontinued products, backorders, short expiration dates, etc.
  • Communicate with Distribution, Accounting and Sales Departments regarding shipping schedule of orders, customer accounts on hold, credit limit override, etc.
  • Release processed sales orders to the Distribution and Traffic department for shipping schedule.
  • Generates and submits order confirmations to customers via fax, email, and EDI.

RESPONSIBILITIES RECEPTIONIST:

  • Welcomes and always greets on-site visitors upon arrival in a professional manner.
  • Determines nature of business and announces visitors to appropriate personnel.
  • Answers phone lines and screens telephone calls; assist callers directly when appropriate and routes calls to appropriate person.

QUALIFICATIONS:

  • High School diploma/GED required
  • Minimum of 2 years of direct customer service experience.
  • Detail Oriented
  • Ability to type 25-30 wpm.
  • Must have knowledge of Microsoft Office and Microsoft Outlook.

 

Cart Item Removed. Undo
  • No products in the cart.